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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the first step you should take is to press the Help button, which is present on each page. A context menu will appear. It comprises exhaustive info about all the actions that you can carry out on that particular page. Each pop-up menu opens on the same page so that you can quickly get back to your work.

Video Tutorials

We have an extensive assortment of tutorial video clips describing how to work with our web hosting Control Panel. They're meant for those of you who want to see how things are getting done rather than just reading articles. Thus, anyone can quickly find their way around our Control Panel by merely watching our step-by-step how-to video clips.

F.A.Q.

If you can't find the answer you are looking for, take a gaze at our comprehensive FAQ database, which covers questions asked by real users and offers practical solutions. We regulary "revamp" our Frequently Asked Questions database with new Q&A's in an attempt to encompass all the new additions and innovations associated with our platform.

Ticketing System

If you still can't discover the solution you are looking for in the FAQ database either, you can touch base with our great team of customer service technicians available 24-7 and eager to help you with any query. Each support ticket you open will be replied to within 60 minutes (the average support ticket response time is only twenty mins), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 152365

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com